Privacy Policy

This privacy policy (“Policy”) outlines how Saakarsh Creations (OPC) Pvt Ltd. (“Saakarsh Creations”, also referred to as “Fetti”) collects, uses, and protects the information you provide when using this website or mobile application (collectively referred to as “Platform”).

Fetti is committed to safeguarding your privacy. If we request any information that identifies you while using this Platform, rest assured it will only be used in strict accordance with this Policy.

Please note that this Policy is subject to change at any time. While we may not always be able to notify you in advance, we encourage you to review this page periodically to stay informed of any updates. This Policy applies to both current and former visitors and customers of our Platform. By visiting or using our Platform, you agree to the practices described herein.

What Information Do We Collect?

We collect, store, and process your personal information to provide you with a customized, smooth, and efficient experience on our Platform. This includes displaying content like recommended products and communicating with you regarding orders, new products, and promotional offers. We also use your information for internal analysis, and to offer third parties the opportunity to assist with technical, logistical, and other functions.

Here are the types of information we gather:

1) Information You Provide Us

We collect personal details that you provide when interacting with our Platform, including your:

• Name, address, email address, phone number, and other contact information.
• Date of birth, gender, and other personal details.
• Financial information (e.g., bank account details, credit/debit card information, payment instruments).
• Any other information you submit during your use of the Platform.

You may choose not to provide certain information, but this may limit your ability to fully access some features of our Platform.

2) Information Collected Automatically

Whenever you interact with our Platform, we automatically receive and analyze information from your device. This includes:

• IP address, geolocation data, device identification, browser type, and device details.
• Cookies and similar tracking technologies used to enhance your experience (for more details, see our Cookie Policy below).
• Purchase history and search behaviors, used to customize your experience and offer relevant content.

We may also use software tools like JavaScript to track session information, page response times, download errors, and interactions with our pages.

3) Information from Other Sources

We may also gather information from third-party sources, including social media platforms and business partners. If you access our Platform through a social media account or link, we may collect:

• Publicly available information such as your username, profile picture, email address, and other data linked to your social media profile.

By accessing our Platform or interacting with us via social media, you authorize us to collect, store, and use such data in accordance with this Policy.

How Do We Use Cookies?

Cookies are small files transferred to your computer’s hard drive through your web browser, with your consent. These files help us recognize your browser and provide personalized features such as content recommendations, advertisements, and other user-centric functionalities.

You can accept or decline cookies. Your browser’s help menu typically provides instructions on how to disable cookies. However, declining cookies may limit your ability to access certain features of the Platform.

For more detailed information on our use of cookies, please refer to our Cookie Policy.

Do We Share the Information We Receive?

We are committed to protecting your privacy and will never sell your personal information. We only share data under the following circumstances:

1) Third-Party Service Providers

We may share your information with trusted third-party service providers who help us with functions such as:

• Fulfilling orders, processing payments, delivering packages.
• Providing marketing support, analyzing customer data, and other relevant services. These providers have access only to the information necessary to perform their roles and are contractually bound to use it solely for the intended purpose.

2) Legal Compliance

We may disclose your information to governmental or regulatory authorities to comply with applicable laws, regulations, and legal processes. This includes sharing information to prevent fraud, investigate cyber incidents, and enforce our terms of service.

3) Business Transfers

In the event of a merger, acquisition, sale, or bankruptcy, your information may be transferred to the acquirer or successor as part of the business transaction.

4) With Your Consent

We may share your information with third parties when we have obtained your explicit consent to do so.

Is Your Information Secure?

The security of your data is a top priority for us. We employ strict security policies, technical measures, and encryption to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, while we take all reasonable precautions, we cannot guarantee the security of your data against all threats, including third-party breaches, government actions, and cyberattacks.

What About Links to Other Websites?

Our Platform may contain links to third-party websites. Once you leave our Platform, we are no longer responsible for the privacy practices or content of those sites. Please review their privacy policies for information about how they collect and use your data.

Your Rights and Choices

As a user, you have the following rights regarding your personal information:

1) Access and Updates

You may review, update, or correct your personal information at any time through your account settings or by contacting us directly.

2) Opt-Out of Communications

If you no longer wish to receive marketing emails or communications from us, you can unsubscribe using the link provided in those emails or contact our customer support team.

3) Withdrawing Consent

You may withdraw consent for the collection or use of your personal information at any time. However, this may limit your ability to fully access the features of our Platform.

4) Data Deletion

You can request the deletion of your personal data by contacting us. Please note that certain information may be retained for legal or operational purposes.

Children’s Privacy

Our Platform is not intended for use by children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take steps to remove such data.

How Can You Contact Us?

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights, please contact us at:

• Phone: 9540001875
• Email: Support@fetti.in
• Business Hours: Monday to Saturday, 10 AM to 6 PM
• Address: D-169/38, 2nd Floor, Sector-50, Noida-201301

We will respond to your inquiries as soon as possible.