Fetti 1-Year Warranty & Shipping Policy

At Fetti, we take pride in the quality of our handbags. To ensure your confidence in our products, we offer a 1-year limited warranty covering manufacturing defects.

Additionally, we adhere to strict quality control protocols for every bag before dispatch. Each product undergoes a thorough inspection, and we save a video proof to guarantee that it is 100% defect-free.

1-Year Warranty Terms

✅ What’s Covered?

We will repair or replace your bag if it experiences any of the following due to a manufacturing defect:

• Stitching issues – Loose threads, seam openings, or unraveling.

• Hardware defects – Faulty zippers, buckles, clasps, or rivets that break under normal use.

• Material defects – Peeling, cracking, or fading of Fetti branding (if applicable).

• Structural issues – Unusual sagging, tearing, or premature material deterioration under normal conditions.

❌ What’s Not Covered?

• Normal wear & tear – Scratches, scuffs, shape softening, hardware corrosion or color fading over time.

• Accidental damage – Spills, stains, cuts, burns, corrosion exposure to harsh conditions (sun, water, heat, moisture).

• Misuse or overloading – Damage from excessive weight or improper storage.

• Unauthorized repairs & modifications – Third-party alterations void the warranty.

Warranty Claim Process

1️⃣ Submit a Claim:

• Email us at support@fetti.in with your order number, photos of the defect, and a brief description of the issue.

2️⃣ Inspection & Approval:

• If the issue qualifies, we will confirm the next steps within 5-7 business days.

• If required, you will need to ship the bag to us for assessment.

3️⃣ Resolution Options:

• If approved, Fetti will repair or replace the bag for free.

• If the exact model is unavailable, we’ll offer a similar product or store credit.

• If the claim is denied, the customer can either pay for return shipping or choose responsible disposal.

Shipping Policy for Warranty Claims

• Customer Pays for Initial Shipping – You are responsible for shipping the bag to Fetti for inspection.

• Fetti Pays for Return Shipping (If Approved) – If the defect is confirmed, we will repair/replace the bag and cover the return shipping.

• Customer Pays for Return Shipping (If Denied) – If the claim is not approved, the customer must pay for return shipping or request responsible disposal.

 

Important Notes:

• Warranty applies only to original purchasers with valid proof of purchase.

• This warranty does not cover products purchased from unauthorized sellers.

• Warranty claims are limited to one repair or replacement per product.

For any questions, reach out to support@fetti.in.

Turnaround time for responses- within 48 business hours from mail receipt.