Fetti 1-Year Warranty & Shipping Policy (Handbags only barring- Metro Tote, Porte Denim Messenger Bag, Mélange Hobo Bag)
At Fetti, we take pride in the quality of our handbags. To ensure your confidence in our products, we offer a 1-year limited warranty covering manufacturing defects.
Additionally, we adhere to strict quality control protocols for every bag before dispatch. Each product undergoes a thorough inspection, and we save a video proof to guarantee that it is 100% defect-free.
What’s Covered?
We will repair or replace your bag if it experiences any of the following due to a manufacturing defect:
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Stitching issues – Loose threads, seam openings, or unraveling.
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Hardware defects – Faulty zippers, buckles, clasps, or rivets that break under normal use.
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Material defects – Peeling, cracking, or fading of Fetti branding (if applicable).
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Structural issues – Unusual sagging, tearing, or premature material deterioration under normal conditions.
What’s Not Covered?
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Normal wear & tear – Scratches, scuffs, shape softening, hardware corrosion or color fading over time.
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Accidental damage – Spills, stains, cuts, burns, corrosion exposure to harsh conditions (sun, water, heat, moisture).
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Misuse or overloading – Damage from excessive weight or improper storage.
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Unauthorized repairs & modifications – Third-party alterations void the warranty.
Warranty Claim Process
1️⃣ Submit a Claim:
Email us at support@fetti.in with your order number, photos of the defect, and a brief description of the issue.
2️⃣ Inspection & Approval:
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If the issue qualifies, we will confirm the next steps within 5-7 business days.
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If required, you will need to ship the bag to us for assessment.
3️⃣ Resolution Options:
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If approved, Fetti will repair or replace the bag for free.
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If the exact model is unavailable, we’ll offer a similar product or store credit.
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If the claim is denied, the customer can either pay for return shipping or choose responsible disposal.
Shipping Policy for Warranty Claims
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Customer Pays for Initial Shipping – You are responsible for shipping the bag to Fetti for inspection.
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Fetti Pays for Return Shipping (If Approved) – If the defect is confirmed, we will repair/replace the bag and cover the return shipping.
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Customer Pays for Return Shipping (If Denied) – If the claim is not approved, the customer must pay for return shipping or request responsible disposal.
Important Notes:
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Warranty applies only to original purchasers with valid proof of purchase.
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This warranty does not cover products purchased from unauthorized sellers.
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Warranty claims are limited to one repair or replacement per product.
- Warranty valid for handbags only barring- Metro Tote, Porte Denim Messenger Bag, Mélange Hobo Bag.
For any questions, reach out to support@fetti.in.
Turnaround time for responses- within 48 business hours from mail receipt.