Refunds Policy
At FETTI, we want you to feel confident with your purchase. If you are eligible for a refund under our Returns & Exchanges Policy, we will process your refund quickly and fairly. This Refunds Policy explains how refunds are handled, timelines, and what to expect once your return is approved.
When Refunds Are Applicable
You may be eligible for a refund if:
- You have returned an eligible item within the timeframe outlined in our Returns & Exchanges Policy.
- The product was received in unused or resalable condition.
- The return meets all the conditions listed under our return terms.
If a return is not eligible, you may be offered an exchange or store credit as per policy.
Refund Processing Method
Refunds will be issued to the original payment method used at purchase. The time to reflect in your account depends on your bank or payment provider.
For details about how refunds are processed with different payment providers, please refer to our Payments Policy.
Timeline for Refunds
Once your returned item has been received and inspected:
- A refund approval confirmation will be sent to your email.
- Refunds are usually processed within 5–10 business days after approval.
- Depending on your bank, it may take additional days for the amount to reflect in your account.
Shipping Fees and Refunds
Shipping charges (if applicable) are handled as follows:
- If the return is due to a FETTI error or a defective product, return shipping charges may be reimbursed.
- In all other cases, return shipping costs are not refundable.
For complete details on shipping charges and responsibilities, see our Shipping Policy.
Exchanges vs Refunds
If you prefer an exchange instead of a refund, our Returns & Exchanges Policy explains how exchanges are handled.
Contacting Support
If you have questions about your refund, you can reach out to our support team:
- Visit our Contact Us page
- Or check our FAQ Page for answers to common questions.
Our support team will be happy to help.