FETTI Support Guide

FETTI designs artistic vegan leather bags across categories like totes, crossbody, duffle, backpacks, messenger, laptop, travel, and everyday carry formats. You can explore everything inside the All Products collection page.

A Drop Series is a limited creative release built around a design theme or artistic concept. You can browse these inside the By Drop Series section under New In.

You can shop by usage such as Work Bags, Travel Bags, Gym Bags, and Everyday Bags from the main menu to match your routine.

Yes. FETTI offers dedicated Men, Women, and Unisex collections so you can browse by styling preference. That said, our designs are inherently non-binary, with fluid styling that moves seamlessly across collections.

You can explore Laptop Bags and Work Bags collections for structured designs with device protection.

FETTI vegan leather uses Peta-approved cruelty-free synthetic alternatives designed for durability, structure, and refined finish. Learn more on the Sustainability and Materials page.

Yes. Our bags are built with reinforced stitching and structured panels for regular use across work, travel, and daily carry.

Most FETTI bags are treated with a water-resistant layer between the outer shell and inner lining. In addition, our exterior vegan materials are naturally water-resistant, though not fully waterproof. They can handle light moisture and splashes, but we recommend avoiding heavy soaking or prolonged exposure to water.

Yes. Our Denim Bags use non-animal materials and cruelty-free trims. All denim fabrics are made up of 100% cotton.

Modern premium vegan leather is widely accepted in luxury fashion due to material innovation and ethical value.

Most orders are processed within 1–2 business days after confirmation.

You can use the Track Your Order page link available in the header, footer, and support sections.

All major online payment methods supported at checkout are accepted. See details on the Payments Policy page.

Yes. You will receive confirmation by email and/or SMS after successful payment.

Contact support quickly through the Contact Us page. Changes depend on dispatch status.

We ship all over India. For International Shipping, please contact us, and to know more about our Shipping terms, you may visit our Shipping Policy Page.

Delivery timelines vary by location but typically range between 3–7 business days. For Delhi-NCR, we offer same day delivery.

If available, express options will appear at checkout.

Shipping charges are usually non-refundable unless the return is due to a defect or error.

Please see the Shipping Policy page for complete details.

Yes, subject to eligibility conditions. See the Returns and Exchanges page.

Return windows are defined in the Returns and Exchange Policy section.

Contact us immediately via the Contact Us page with photos and order details.

Yes. Warranty terms are listed under the Warranty Policy page.

Refunds are issued through the original payment method after inspection approval. Read FETTI Refunds Policy over here.

Yes. You can find locations on the Store Locator page.

Visit the Lookbook section under Experience.

It’s our brand story and design philosophy space — available under World of FETTI.

Visit the Journal for stories and releases.

Use the Contact Us page for email, phone, or WhatsApp chat.

Yes. You can purchase from the Gift Card page.

Yes. Most products can be shipped directly as gifts.

Yes. See the Corporate Gifts section or contact support.

Gift cards are typically non-refundable.

Yes, unless stated otherwise on the Gift Card page.